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Frequently Asked Questions HOW LONG WILL GOODS TAKE TO ARRIVE?
All orders will be sent out within 48 hours if we have the items in stock. If items you have ordered are out of stock your credit card will not be debited while we contact you to warn and inform you of the expected delivery date.
IS IT SAFE TO USE MY CREDIT CARD ONLINE?
Yes. Our secure server software encrypts your credit card information so no one else can read it, even in the extremely unlikely event that the data is intercepted on the internet.
IS THERE SOMEONE I CAN SPEAK TO?
Yes, you can ring us on +44 (0) 1892 525874 from 9am until 5.30pm GMT Monday to Saturday with any questions you have.
CAN I HAVE SOMETHING SPECIALLY MADE?
We undertake special commissions for both jewellery and silverware and we will be pleased to discuss your individual requirements.
CAN I ORDER BY TELEPHONE?
Yes, we are happy to receive orders by telephone. Please ring +44 (0) 1892 525874. You can also order by faxing +44 (0) 1892 535447.
HOW CAN I CONTACT PAYNE & SON?
If you require any further assistance please contact us by any of the following:
Email: sales@payneandson.com
Telephone: +44 (0) 1892 525874
Fax: +44 (0) 1982 535447
Post: Payne & Son (Silversmiths) Limited
Clock House
37 High Street
Tunbridge Wells
Kent
TN1 1XL
UK
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