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 | Frequently Asked Questions Here are some answers to some of the most popular questions we get asked.
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 | How long will it take for my goods to arrive? All orders will be sent out within 48 hours providing we have the items in stock.
If items you have ordered are out of stock your credit card will not be debited while we contact you to warn and inform you of the expected delivery date.
All items are securley packaged and sent by Special Delivery. |
 | Ring and Reserve If you see something on our web-site that you like but want to see the item before you buy, you can always call us in advance of your visit the shop and we will happily put the item aside for you for a reasonable time. |
Is it safe to use my credit card on-line? Yes.
Our secure server software encrypts your credit card information so no one else can read it, even in the extremely unlikely event that the data is intercepted on the internet.
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Is there someone I could speak to? Yes of course!
You can ring us on +44 (0) 1892 525874 from 9am until 5.00pm GMT Tuesday to Saturday with any questions you have.
Please note that we are closed on Sundays and Mondays.
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Can I order my goods over the phone? Yes, we are happy to receive orders by telephone, by fax and by email.
Please ring +44 (0) 1892 525874.
You can fax us on +44 (0) 1892 535447.
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 | Can I have something made especially for me? We have a team of advisers and designers who can help you with your requirements.
We have undertaken special commissions for both jewellery and silverware and we will be pleased to discuss your plans with you.
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 | SOLD If you see what you like but there is a SOLD sign - do not despair - we can re-order the item for you! Just give us a call, drop us a line or email and we'll arrange for the goods to come in for you. |
 | Can't get through???? Some of our customers have experienced a couple of problems following through to the check-out on our web-site. We are aware of the problem and are working to remedy it as soon as we can. Should you experience any problems, please call us direct on 01892 525874 and we can deal with your request over the phone. |
Other ways to contact us.... If you require any further assistance please do not hesitate to contact us by any of the following methods;
Email: sales@payneandson.com
Telephone: +44 (0) 1892 525874
Fax: +44 (0) 1892 535447
Post: Payne & Son (Silversmiths) Limited
Clock House
37 High Street
Tunbridge Wells
Kent
TN1 1XL
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